911 Center

Jacksonville 911 Mission Statement: 

We, the City of Jacksonville 911 Center, are dedicated to providing the highest level of professional service to the citizens of Jacksonville and to the Police, Fire, and EMS personnel that serve and protect our city daily. We recognize the need for human compassion and will treat each individual with equality, respect, and dignity. With continued education and commitment to excellence, we can help save lives, protect property, and proudly know that we made a difference.

Staff & Facility

The 911 Center is housed inside a state-of-the-art secure facility complete with a $2.5 million radio system. In 2014 we joined the Arkansas Wireless Information Network (AWIN); this is a radio network that allows our First Responders to have radio communications with our Dispatch Center throughout the entire state of Arkansas. The 911 Center is also inside a Tornado Safe Room; this means that during severe weather our 911 Dispatchers are not only safe but it ensures their ability to continue assisting our Citizens and First Responders during the severe weather. We have 10 full time Dispatchers, 3 full time Shift Leaders, 2 part time Call Out Employees and the Director of 911. We are a 24 hour facility and handle 911 calls and radio traffic for Jacksonville Police, Fire, and EMS.

911 call center